Missed our webinar on "Mastering Multifamily Websites: Converting Prospects Into Renters?" Get the recording!

  • Software
    • Content Management System
    • Ad Syndication
    • Lead Automation
    • Reporting & Analytics
  • Services
    • Website Design
    • Digital Marketing
    • Lease Up Marketing
    • Creative Services
  • Integrations
  • Resources
    • Blog
    • Podcast
    • Theme Gallery
    • Our Work
    • Customer Stories
    • Knowledge Base
    • The Waverley Case Study
    • Muse Case Study
    • Demand Report
RentSync LogotypeRentSync Logotype
EN Hey!

Join our team

Back to job postings

Technical Support Specialist

Location: Remote

Position type: full time

Date posted: April, 2022

Description:

 We are looking for a bilingual Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer satisfaction.

Required Knowledge/Skills/Abilities

  • Has a positive attitude and is a great listener
  • Is enthusiastic about helping people and providing meaningful assistance to customers
  • Has excellent interpersonal, communication and organization skills
  • Works well independently and in a team environment
  • Has exceptional attention to detail
  • Has advanced technical proficiency in the use of internet technologies
  • Is a quick learner and has an exceptional ability to adapt
  • Is proficient at navigating web-based programs and can utilize our platforms in the same way our customers do to best empathize with their challenges

Summary of Responsibilities

  • Receive inbound calls and emails of technical nature
  • Troubleshoot and assist with different issues for customers, as well as project manage issue resolution with other teams
  • Answer customer inquiries regarding products, policies, etc.
  • Be expected to teach and educate customers on our latest technology advancements and services we offer
  • Consult with team members on customer feedback to pinpoint customer pain points and discuss solutions
  • Ensure clients are making the best use of the software and services we provide, including identifying and communicating recommendations

Minimum Qualifications:

  • At least two years' experience working in a customer success or technical support position
  • Proven ability to provide troubleshooting assistance to customers in a tech-based capacity

Preferred Qualifications:

  • Experience in property management or real estate industries
  • Have any experience at web design and development companies, or a SaaS based company
  • Have fluency in reading, writing, and speaking French & English

How to Apply:

  • Send your resume to ewade@rentsync.com and allie@rentsync.com with the subject line "Technical Support Specialist Application"
RentSync Footer Logotype

SolutionsExpand Solutions Menu

  • Services
    • Website Design
    • Digital Marketing
    • Lease Up Marketing
    • Creative Services
  • Software
    • Content Management System
    • Ad Syndication
    • Lead Automation
    • Reporting & Analytics

CompanyExpand Company Menu

  • About Us
  • Ad Connections
  • Careers
  • Integrations
  • Contact Us

Solutions

  • Services
    • Website Design
    • Digital Marketing
    • Lease Up Marketing
    • Creative Services
  • Software
    • Content Management System
    • Ad Syndication
    • Lead Automation
    • Reporting & Analytics

Company

  • About Us
  • Ad Connections
  • Careers
  • Integrations
  • Contact Us

Head Office

672 Dupont Street, Unit 504

Toronto, Ontario

M6G 1Z6

905-397-5088

St. Catharines Office

271B Merritt Street, Unit 4

St. Catharines, Ontario

L2T 1K1

905-397-5088

905-397-5088

2021 Report on Business – One of Canada’s top growing companies
Rentsync ranks no. 81 on the 2020 GROWTH List
Growth 500 - One of Canada's fastest growing companies
Glassdoor Jobs
  • Cookies
  • Privacy Policy
  • Terms of Use
  • Sitemap
Rentsync on LinkedIn
Rentsync on YouTube
Rentsync on Instagram
Rentsync on Facebook
Rentsync on Twitter

Manage cookie settings

Rentsync collects cookie data to provide a better user experience, but we offer you choices regarding how we and our third party providers collect and use the cookie data. 

  • Necessary Cookies
  • Targeting and Tracking Cookies

  • Necessary Cookies

    These are essential in order to enable you to move around the website and use its features. If you do not allow these cookies, you won't be able to use our site properly.

  • Targeting and Tracking Cookies

    These record your visit to the Rentsync website, the individual pages you visit, the links you follow and the type of device you use. Our use of these cookies might also mean that you may see Rentsync adverts on other websites. Our partners may also use information recorded by these cookies to see how well their ads are performing. If you do not allow these cookies, you may see more content and adverts that do not match your interests.

    We use cookies from third-party advertising partners to deliver relevant advertisements to you both on the Rentsync website and on other websites. To opt out of a third party's use of cookies and behavioural advertising, you must visit their website and follow the specified opt-out procedures.