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Technical Support Specialist

Location: Remote

Position type: full time

Date posted: April, 2022

Description:

 We are looking for a bilingual Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer satisfaction.

Required Knowledge/Skills/Abilities

  • Has a positive attitude and is a great listener
  • Is enthusiastic about helping people and providing meaningful assistance to customers
  • Has excellent interpersonal, communication and organization skills
  • Works well independently and in a team environment
  • Has exceptional attention to detail
  • Has advanced technical proficiency in the use of internet technologies
  • Is a quick learner and has an exceptional ability to adapt
  • Is proficient at navigating web-based programs and can utilize our platforms in the same way our customers do to best empathize with their challenges

Summary of Responsibilities

  • Receive inbound calls and emails of technical nature
  • Troubleshoot and assist with different issues for customers, as well as project manage issue resolution with other teams
  • Answer customer inquiries regarding products, policies, etc.
  • Be expected to teach and educate customers on our latest technology advancements and services we offer
  • Consult with team members on customer feedback to pinpoint customer pain points and discuss solutions
  • Ensure clients are making the best use of the software and services we provide, including identifying and communicating recommendations

Minimum Qualifications:

  • At least two years' experience working in a customer success or technical support position
  • Proven ability to provide troubleshooting assistance to customers in a tech-based capacity

Preferred Qualifications:

  • Experience in property management or real estate industries
  • Have any experience at web design and development companies, or a SaaS based company
  • Have fluency in reading, writing, and speaking French & English

How to Apply:

  • Send your resume to ewade@rentsync.com and allie@rentsync.com with the subject line "Technical Support Specialist Application"
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672 Dupont Street, Unit 504

Toronto, Ontario

M6G 1Z6

905-397-5088

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