Join our team

We are looking for a Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer satisfaction.

Knowledge/Skills/Abilities

• Has a positive attitude and is a great listener

• Is enthusiastic about helping people and providing meaningful assistance to customers

• Has excellent interpersonal, communication and organization skills

• Works well independently and in a team environment

• Has exceptional attention to detail

• Has advanced technical proficiency in the use of internet technologies

• Is a quick learner and has an exceptional ability to adapt

• Is proficient at navigating web-based programs and can utilize our platforms in the same way our customers do to best empathize with their challenges

Summary of Responsibilities

• Receive inbound calls and emails of technical nature

• Troubleshoot and assist with different issues for customers, as well as project manage issue resolution with other teams

• Answer customer inquiries regarding products, policies, etc.

• Be expected to teach and educate customers on our latest technology advancements and services we offer

• Consult with team members on customer feedback to pinpoint customer pain points anddiscuss solutions

• Ensure clients are making the best use of the software and services we provide, including identifying and communicating recommendations

Minimum Qualifications:

• At least two years' experience working in a customer success or technical support position
• Proven ability to provide troubleshooting assistance to customers in a tech-based capacity

Preferred Qualifications:

• Experience in property management or real estate industries
• Have any experience at web design and development companies, or a SaaS based company
• Have fluency in reading, writing, and speaking French

How to Apply:
Send your resume and cover letter to ewade@rentsync.com