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Bilingual Technical Support Specialist

Location: Remote

Position type: full time

Start date: December, 2020

Job overview

Rentsync provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada. We are looking for a bilingual Technical Support Specialist whose main objective is to assist clients with technical support issues in both English & French while providing a high level of customer satisfaction.

Knowledge/Skills/Abilities

  • Has a positive attitude and is a great listener
  • Is enthusiastic about helping people and providing meaningful assistance to customers
  • Has excellent interpersonal, communication and organization skills
  • Works well independently and in a team environment
  • Has exceptional attention to detail
  • Has advanced technical proficiency in the use of internet technologies
  • Is a quick learner and has an exceptional ability to adapt
  • Is proficient at navigating web-based programs and can utilize our platforms in the same way our customers do to best empathize with their challenges

Summary of Responsibilities

  • Receive inbound calls and emails of technical nature
  • Troubleshoot and assist with different issues for customers, as well as project manage issue resolution with other teams
  • Answer customer inquiries regarding products, policies, etc.
  • Be expected to teach and educate customers on our latest technology advancements and services we offer
  • Consult with team members on customer feedback to pinpoint customer pain points and discuss solutions
  • Ensure clients are making the best use of the software and services we provide, including identifying and communicating recommendations

Minimum Qualifications:

  • At least two years' experience working in a customer success or technical support position
  • Proven ability to provide troubleshooting assistance to customers in a tech-based capacity
  • Have fluency in reading, writing, and speaking French & Engligh

Preferred Qualifications:

  • Experience in property management or real estate industries
  • Have any experience at web design and development companies, or a SaaS based company

How to Apply

  • Send your cover letter and resume to ewade@rentsync.com
  • In the subject line, please include the job title and your full name
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Head Office

271B Merritt Street, Unit 4

St. Catharines, Ontario

L2T 1K1

905-397-5088

Toronto Office

1235 Bay Street, 7th Floor

Toronto, Ontario

M5R 3K4

905-397-5088

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